Balancing Modernization with Business Risk in the Financial Service Industry - NORAM

Banking, financial services, and insurance companies are continuously challenged to modernize and keep up with consumer appetites for the latest technologies while keeping business risk under control.  Customers often interact with various enterprise products through digital and customer channels and from their point of view, they are interacting with a single brand. Inside the company, however, all of that data is scattered across business applications, databases, and decentralized repositories making it extremely difficult to create a 360-customer view. The absence of a unified customer view can have a major impact on business processes depending on customer data